We all know that circumstances can change, so we try to be as accommodating as possible.
Is time a factor in your decision to leave – is the freeze option suitable? This will enable you to keep your membership open whilst giving you a bit of time.
Do you need motivating with your exercise routine – can we help by asking one of the fitness team to look at your programme?
Are finances part of the decision? We have many different membership types and it may be possible for you to change to a cheaper membership option?
Are you moving – is there another Virgin Active gym close to where you are relocating to?
We don’t want you to go but if cancelling is the only suitable option, if you are on a flexible membership or are at the end of your commitment period, simply complete a 'Just Before You Go' form at your home club, email your club’s member services department or complete the online form. You’ll need to let them know by the 17th of the month before you wish to cancel so they have enough time to process your request*
* Your notice period to end your membership will depend on your type on contract. Holmes Place and Esporta package memberships require a longer notice period to our usual 17th cut-off.
If you are on a contracted membership and still in the commitment period, we will do our best to help. We all know that circumstances change, so we try to be as accommodating as possible. Discuss your circumstances with your club and we’ll do everything we can to help.