FAQs

• How do I cancel my membership?

  If you are on a Virgin Active flexible membership simply complete a ‘Just before you go’ form at your home club or email your club’s member service department. You’ll need to let them know by the 17th of the month before you want to cancel so they have enough time to process your request.

  If you are on a contracted membership and still in the commitment period we will do our best to help. We all know that circumstances can change, so we try to be as accommodating as possible. Discuss your circumstances with your club and we’ll do everything we can to help, but don’t forget you have the freeze option if all you need is a bit of time.

   

• What’s a membership freeze and how do I get it?

  Going on holiday? Super busy at work? Picked up an injury? We know it isn’t always possible to get down to the club, so we offer an option to put your membership on hold – a freeze. You pay a minimal membership, so you won’t be able to use the club while the freeze is on, and when you’re ready, you simply reactivate and carry on.
  
  You can freeze your membership for up to 3 months at a time. Just fill in a ‘Change of Circumstance’ form at reception, email your club’s member services department or ask for a freeze through the member’s lounge on our website. Just make sure it’s before the 17th of the month to give us time to process your request.
  
  Sounds good, what’s the catch?
  There isn’t one. The nearest is that all our freezes are from the 1st of each month (we can’t do a freeze from the 15th to the 15th, for example) and if you’re on a contracted membership, your frozen months won’t count towards it.

• What are the membership prices?

  To make sure you get the best value from your membership, our prices aren’t ‘one size fits all’. Our clubs are all over the UK, and because they have different facilities, they have different membership costs, too. So the best way to find out the cost of membership is to find your nearest club and get in touch with them direct.

  Not sure where to start? Call our Customer Services team - they’ll take you through the options and set you up with a club visit. They’re available on 0207 717 9000 from 8am-8pm, Monday to Friday.

• How do I bring my membership payments up to date?
  

  You can make a payment in your home club or by calling the Member Services team on 0207 205 5500 from 9am-6pm, Monday to Friday.

• How can I transfer my membership to another club?

  Simply complete a ‘Change of Circumstances’ form at the club you want to transfer to and we’ll do the rest. Don’t forget our prices vary from club to club, so you could see a change in your rates. You won’t need to pay any extra joining fees, but there is a £10 administration fee. Sometimes you may need to complete a notice period also, but your club will inform you of this.