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FAQs

• What are the membership prices?

  To make sure you get the best value from your membership, our prices aren’t ‘one size fits all’. Our clubs are all over the UK, and because they have different facilities, they have different membership costs, too. We are transparent about our prices and they are published on the club pages. But the best way to find out the best membership package for you, is to find your nearest club and get in touch with them direct.

  Not sure where to start? Call our Customer Services team - they’ll take you through the options and set you up with a visit. They’re available on 0207 717 9000 from 8am-8pm, Monday to Friday.

• How do I bring my membership payments up to date?
  

  You can make a payment in your home club or by calling the Member Services team on 0207 205 5500 from 9am-6pm, Monday to Friday.

  Alternatively, if you'd like us to contact you regarding a payment, you can email us at payments@virginactive.co.uk, remembering to include your preferred contact number and a time you would like to be contacted (within our office hours).

• How do I transfer my membership to another Virgin Active Gym?

  Simply complete a 'Change of Circumstances' form at the club you wish to transfer to and we’ll do the rest or complete the online form.  Don’t forget our prices vary from club to club.  You won’t have to pay a new joining fee or a transfer fee*.  Sometimes you will have to complete a notice period, but your club will be able to advise you of this.

  *Transfer fee is applicable if transferring to the Chiswick Riverside Club.

• What’s a membership freeze and how do I get it?

  Going on holiday?  Super busy at work?  Picked up an injury?  We know it isn’t always possible to get down to the club, so we offer an option to put your membership on hold – a 'freeze'.  You pay a minimal membership, so you won’t be able to use the club whilst the freeze is on, and when you’re ready, you simply reactivate and carry on.

  You can freeze your membership for up to 3 months at a time.  Just fill in a 'Change of Circumstance' form at reception, email your club’s member services department or complete the online form.  Just make sure it’s before the 17^th of the month to give us time to process your request.

  Sounds good, what’s the catch?

  There isn’t one.  The nearest is that all our freezes are from the 1^st of each month, for complete months, (we can’t do a freeze from the 15^th to the 15^th, for example) and if you’re on a contracted membership, your frozen months won’t count towards it.

• I no longer wish to continue with my membership, what are my options?

  We all know that circumstances can change, so we try to be as accommodating as possible. 

  Is time a factor in your decision to leave – is the freeze option suitable? This will enable you to keep your membership open whilst giving you a bit of time.

  Do you need motivating with your exercise routine – can we help by asking one of the fitness team to look at your programme?

  Are finances part of the decision?  We have many different membership types and it may be possible for you to change to a cheaper membership option?

  Are you moving – is there another Virgin Active gym close to where you are relocating to?

  We don’t want you to go but if cancelling is the only suitable option, if you are on a flexible membership or are at the end of your commitment period, simply complete a 'Just Before You Go' form at your home club, email your club’s member services department or complete the online form. You’ll need to let them know by the 17^th of the month before you wish to cancel so they have enough time to process your request*

  * Your notice period to end your membership will depend on your type on contract. Holmes Place and Esporta package memberships require a longer notice period to our usual 17^th cut-off.

  If you are on a contracted membership and still in the commitment period, we will do our best to help.  We all know that circumstances change, so we try to be as accommodating as possible. Discuss your circumstances with your club and we’ll do everything we can to help.