Hang in there...
Virgin Active Limited
We operate a no purchase order, no payment policy
Our staff are required to issue you with a formal purchase order for any goods or services before you supply anything. If you don't get a purchase order, your invoice will be returned to you unpaid. Make sure you get a copy of the purchase order from your contact. If it's necessary to return an invoice to you, you will receive an email explaining why. Co-operating with this policy is one of the best ways to ensure that you receive payment promptly. If this process has not been followed then Virgin Active retain the right to refuse payment.
The only exceptions to this rule are property rents, rates, and utilities.
Complaints or Disputes
In the first instance, any disputes with regards to payments or orders should be raised with the individual club, or manager, that ordered the goods or services. If this does not lead to a satisfactory resolution, then please follow the below process including the initial correspondence.