Got a question?
For questions about memberships, clubs and Online+, you can most likely find the answer below. If not, please get in touch. We love to hear from you.
More space, same superior offering
As a member you’ll know our clubs are large with spacious studios and equipment zones. This means we’ve been able to adapt our club layouts to apply social distancing without compromising your exercise experience in any way.
How we're keeping you safe
Things will have to operate a little differently to what you are used to for a while, therefore we wanted to let you know about some important changes coming to your club.
All hands on deck
Good hand hygiene is an effective measure in keeping viruses at bay and hand sanitiser stations are conveniently located throughout the club.
Taking the guesswork out of social distancing
Working out the distance you need to keep between yourself and a fellow gym-goer can be tricky, but our floor markers at reception, on the gym floor and in the studios take the guessing game out of social distancing. We have the added benefit of having spacious clubs that naturally allow for more-than-adequate personal space.
Changing room changes
The changing rooms will be a focal area for our intensive cleaning efforts. Please maintain social distancing and allow yourself and your fellow members space while using the changing room facilities. Arrive dressed and ready to train if you can as this will reduce potential contact in the locker rooms. Based on the government guidelines, signs will be posted indicating restrictions for the water fountains, steam rooms and saunas.
A note on Personal Training
To protect you and our team members, we will eliminate any physical contact during personal training sessions. We have carefully marked out training spaces to make this all a little easier.
Let’s do this together
As we navigate through the reopening of our clubs, facilities and programming will vary and always be consistent with Government guidelines. We appreciate your help and understanding as we work through this together. We are here, we have your interests at heart, and we are committed to keeping you motivated and on-track to achieving your fitness goals one day at a time.
Your Place, Not Ours
While are clubs are closed, you can access your favourite classes and workouts from our Activists in Online+.