FAQs
Frequently Asked Questions
For information about all things Virgin Active, including the Health Clubs, memberships, facilities, classes, family activities, Personal Training and Nutrition Coaching, check out the dropdown box below of frequently asked questions.
If you cannot find the answer you're looking for, please get in touch.
We love hearing from you and we will do our best to answer any questions you may have about Virgin Active.
In the new app, what can be done in the Profile section?
Update contact and address details can be changed or updated but personal details cannot (e.g. name, surname)
Change password
Change home club / upgrade / freeze
You cannot cancel via the app. To cancel, please speak to the Experience team in club
See guest passes and send them to friends
Access to all notifications and messages (and manage settings)
A summary of your rewards tier
Contact us
One membership. Endless variety.
Join the club where wellness gets real.
