Guest pass terms

  1. The Guest Pass entitles an Eligible Person to enjoy access to a Virgin Active health club in the UK for one day. Please note that opening times differ from club to club. Please see your club page for full details. Additional services (such as personal training sessions, Club V or Spa treatments) are available on payment of the appropriate fees. 
  2. The complimentary visit may be redeemed by appointment only at the home club of the adult member who has allocated the Guest Pass. Please call your Virgin Active Health Club to make an appointment (contact details are available for specific clubs at or ask at Reception.
  3. Guests to Virgin Active must present a form of photo ID (e.g. Driving License) to redeem their complimentary Guest Pass.
    The complimentary Guest Pass may only be used once at the Virgin Active home club of the member who allocated the Guest Pass.
  4. All Guests must be accompanied by the Virgin Active member who allocated the Guest Pass.
    Virgin Active reserves the right to refuse entry to any person if it suspects abuse of this offer or otherwise in its reasonable discretion.
  5. Use of a complimentary visit is subject to satisfactory completion of a medical questionnaire and acceptance of the Club Rules (available at any club and on our website).
  6. The complimentary visit is non-transferable, non-exchangeable and cannot be redeemed for cash.
  7. Virgin Active Limited reserves the right to withdraw the Guest Pass offer at any time without notice.
  8. Redemption of a Guest Pass shall mean that Eligible Persons will be deemed to have fully and unconditionally accepted and agreed to be bound by these Terms and Conditions and Virgin Active’s decisions and may be contacted after the visit to gauge the experience and service.
  9. The Guest Pass will expire after a period of three months from the issue date unless otherwise specified on the Guest Pass.
    This offer is governed by English law and is subject to the exclusive jurisdiction of the English Courts.
  10. Virgin Active Limited is not liable for the reproduction of this offer or indirect access via third party websites or otherwise of these terms and where such reproduction misstates or omits any of the information or terms and conditions connected with this offer.
    The offer is only open to Eligible Persons. An Eligible Person is a person who is accompanied by an adult Virgin Active member, a UK resident and not currently a member of a UK Virgin Active Health Club (including those on freeze). Virgin Active Limited reserves the right to verify the eligibility of Eligible Persons. By applying for this offer, Eligible Persons confirm that they accept the relevant terms and conditions of this offer.
  11. Nothing in these terms and conditions shall be deemed to exclude or restrict any of the Eligible Persons’ statutory rights as a consumer. Details are accurate at time of print.
  12. Promoter of this offer: Virgin Active Limited of registered office address; 100 Aldersgate, London. EC1A 4LX (registered number 03448441).
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